Frequently Asked Questions
Everything you need to know about shopping with Pharma Bergen.
What is the typical shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days, and express shipping which arrives within 1-2 business days. All orders are processed within 24 hours.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of purchase. Items must be in their original condition with tags attached. You can initiate a return through our online portal.
What payment methods do you accept?
Pharma Bergen accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your own to ensure a perfect fit.
Are your garments sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we work exclusively with certified fair-trade manufacturers.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.